Frequently asked questions about returns, refunds, and exchanges.
You have the right to the cancel purchases and return delivered goods by contacting MASISTES’ customer service or submitting the request by register you return on MASISTES’ website within 14 days from receiving the goods (www.Masistes.com/contacts), provided that the goods are unpacked and the good(s) and their package are in the same, not damaged and not used condition as it is sent. By confirming the return and the bearing the cost, MASISTES will bear the cost of return for all of the orders over 60 USD.
MASISTES does not take responsibility for any items lost during the return shipping.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
The Cost of exchange may applied.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. The refund appears on your bank account is depend on your own bank partner.
If you have any queries regarding return or refund, reach out to us here: