Masistes® is a Luxury Watches and Jewelry | FREE RETURN & EXCHANGE - MASISTES
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RETURN POLICY

30-DAYS-RETURN

MASISTES creations purchased through the MASISTES.com may be returned or exchanged in accordance with our Terms and Conditions of Sale with 30 days from the time of purchase.

WHAT CAN BE RETURNED?

You may return or exchange your MASISTES creation which bought from www.Masistes.com or authorized seller according to the following guidelines:

1. It should be returned in a new and unused/unworn state, in perfect condition.

2. It should be returned any accompanying packaging, GIA certificates, etc. and with all protective materials in place and tags and stickers attached to them.

3. The appropriate sales receipt should be presented with the merchandise

WHAT CANNOT BE RETURNED:

MASISTES reserve the right to not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.

Any creation that has been manipulated or has changed from its new status.

Engraved or embossed creations cannot be returned to MASISTES for exchange or refund.Special order, personalized and made-to-order creations cannot be returned to MASISTES for exchange or refund.Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.

HOW TO START A RETURN?

The return should always be with MASISTES written confirmation or through the return portal

Should you wish to make a return or exchange by mail, please contact us by e-mail Info@Masistes.com to receive the written confirmation and to make arrangements. A MASISTES Ambassador will provide you with a return authorization certification and authorization number, which must be noted on the return form included in the original shipment.Please send back your return or exchange via the provided shipping label if this label provided by MASISTES. In some cases, MASISTES reserve the right to not bear the shipment fees for return and exchange. In these case, the customer is solely responsible for the cost, insurance and all of the shipment fee for returning or exchanging the purchased items. We strongly recommend you keep a note of your return tracking number which is located on the label itself.

Please note:

You may return your creation to the MASISTES confirmed address with a prior confirmation and notice within 30 days following delivery, for exchange or the refund to your credit card or PayPal account that you initially paid with.

Merchandise credits are not issued through the MASISTES authorized seller or Customer Relations Center.

Return, Exchange or Refunds are not issued through Masistes authorized retail boutiques. However, MASISTES retail boutiques can also facilitate the return of a product to the MASISTES HQ or Client Relations Center if the confirmation and prior notice issued by the MASISTES HQ. Please allow up to 30 days for a full refund, if applicable.

For further information on the Return Policy, please see our Terms and Conditions.

TERMS & CONDITIONS

TO GO TO RETURN PORTAL CLICK ON THE BOTTOM BELOW:

RETURN PORTAL

FAQ's

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OUR EXCLUSIVE SERVICES

Free Delivery

Standard Delivery: 2 to 3 business days. Complimentary with all MASISTES.COM orders. (Additional time may apply to some selections.)

 

Express Delivery: 1 business days; complimentary with all MASISTES.COM orders over $300. (Based on availability.)

Free Return & Exchange

You may return or exchange your MASISTES creation within 14 days of delivery in a new & unused state, in perfect condition, with all protective material and items that you originally received.  MASISTES have the right to not accept the return if the creation shows any sign of wear, has been used or has been altered from its original condition in any way. It is important that for any act of return and exchange you act according to the terms and conditions.

Swiss Made

All MASISTES watches are high-quality & Swiss-made with love. You can check more by clicking here.

2-years-warranty

All of the MASISTES watches have 2-years-warranty to make sure that you buy them with confidence. For the full warranty list of MASISTES creation and their warranty period, please refer to the FAQs page Here.

Free Gift Wrapping

All MASISTES creations are beautifully wrapped and delivered in the signature MASISTES Box and packing.

 

You can personalize your gift with complimentary gift messages.

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