MASISTES creations purchased through the MASISTES.com may be returned or exchanged in accordance with our Terms and Conditions of Sale with 14 days from the time of purchase.
WHAT CAN BE RETURNED?
You may return or exchange your MASISTES creation which bought from www.Masistes.com or authorized seller according to the following guidelines:
1. It should be returned in a new and unused/unworn state, in perfect condition.
2. It should be returned any accompanying packaging, GIA certificates, etc. and with all protective materials in place and tags and stickers attached to them.
3. The appropriate sales receipt should be presented with the merchandise
WHAT CANNOT BE RETURNED:
MASISTES reserve the right to not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.
Any creation that has been manipulated or has changed from its new status.
Engraved or embossed creations cannot be returned to MASISTES for exchange or refund.Special order, personalized and made-to-order creations cannot be returned to MASISTES for exchange or refund.Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
HOW TO START A RETURN?
The return should always be with MASISTES written confirmation or through the return portal.
Should you wish to make a return or exchange by mail, please contact us by e-mail Info@Masistes.com to receive the written confirmation and to make arrangements. A MASISTES Ambassador will provide you with a return authorization certification and authorization number, which must be noted on the return form included in the original shipment.Please send back your return or exchange via the provided shipping label if this label provided by MASISTES. In some cases, MASISTES reserve the right to not bear the shipment fees for return and exchange. In these case, the customer is solely responsible for the cost, insurance and all of the shipment fee for returning or exchanging the purchased items. We strongly recommend you keep a note of your return tracking number which is located on the label itself.
You may return your creation to the MASISTES confirmed address with a prior confirmation and notice within 14 days following delivery, for exchange or the refund to your credit card or PayPal account that you initially paid with.
Merchandise credits are not issued through the MASISTES authorized seller or Customer Relations Center.
Return, Exchange or Refunds are not issued through Masistes authorized retail boutiques. However, MASISTES retail boutiques can also facilitate the return of a product to the MASISTES HQ or Client Relations Center if the confirmation and prior notice issued by the MASISTES HQ. Please allow up to 14 business days for a full refund, if applicable.
For further information on the Return Policy, please see our Terms and Conditions.TERMS & CONDITIONS